Customers to receive one-time credit starting November 9 as blackout continues
HM Journal
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about 2 hours ago
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YouTube TV announced it will begin issuing a one-time $20 credit to eligible customers starting Sunday, November 9, 2025. This action is being taken if the platform's ongoing dispute with Disney, which has led to the removal of several key channels, remains unresolved. The credit aims to address subscriber frustration over the prolonged blackout.Most eligible accounts are expected to receive their credits between November 15 and November 25, 2025, though some may receive them after that period.
Subscribers will receive an email from YouTube TV containing instructions on how to apply this credit to their upcoming billing statement. This move comes as the dispute shows no sign of immediate resolution, directly impacting access to popular Disney-owned networks.
The $20 credit is a one-time offering for eligible YouTube TV subscribers who have been affected by the absence of Disney channels. These channels include major networks such as ESPN, ABC, and FX, which were removed from the YouTube TV lineup due to a contract dispute between the two companies.
According to YouTube TV’s support team, the issuance of credits commences on Sunday, November 9, and the entire process will conclude by Wednesday, November 12, 2025. The company stated, "We know how important these channels are to our members. If we are unable to reach a deal with Disney by Sunday, November 9, we will issue a $20 credit to all eligible accounts." This transparent communication outlines a clear timeline for subscribers expecting compensation.
As of November 9, 2025, there is still no agreement between YouTube and Disney to restore the missing channels. YouTube has indicated its commitment to keeping customers informed and compensated throughout the disruption but has not provided a public estimate for when the channels might return. There have been no new statements from Disney regarding the negotiations in the past 48 hours.
The credit announcement arrives as YouTube TV, estimated to have 6.5 million U.S. subscribers as of Q3 2025, faces potential financial implications. Should all subscribers be deemed eligible, this $20 credit could cost YouTube up to $130 million. The monthly subscription price for YouTube TV remains $72.99 as of November 2025, unchanged during the ongoing dispute.Industry analysts have noted that the $20 credit represents a significant gesture, accounting for just under 25% of a typical monthly subscription fee. However, these experts also caution that prolonged channel blackouts could ultimately prompt subscribers to migrate to competing streaming services.
User reactions on various social media platforms and forums have been mixed. While some subscribers expressed appreciation for the credit, others conveyed continued frustration over the sustained loss of critical content, particularly major sports programming during the NFL and college football seasons. Despite these concerns, YouTube TV has not yet reported a significant drop in its subscriber numbers. Nevertheless, several analysts anticipate an increase in churn if the dispute is not resolved in the near future.
This is not the first instance of YouTube TV offering compensation during a carriage dispute. A similar $15 credit was provided in December 2021 during a previous blackout involving Disney. However, the current $20 credit stands as the largest single-issue compensation YouTube TV has offered to date for a channel dispute.
YouTube TV's proactive approach to compensating subscribers is viewed by some industry observers as a differentiator among live TV streaming services. Many competing platforms typically do not offer such compensation during channel blackouts. The company's transparent communication and clear timeline for credit issuance have also garnered positive attention from these observers.